At Affinity Dental Care & Implant Centre, our cancellation policy requires all patients to provide at least 24 hours notice when changing appointments.
We understand that plans can change and unexpected circumstances may arise. If you cannot attend your appointment, please contact our reception team as soon as possible. Giving us sufficient notice allows us to offer your appointment to another patient who may need treatment.
Missed appointments and late changes affect more than your individual treatment schedule. They prevent other patients from accessing care and disrupt the practice’s daily operations. They also leave gaps in our appointment book that we may struggle to fill at short notice.
To minimise these disruptions, we operate a strict policy for missed appointments and late changes. We charge a fee when patients fail to attend or provide less than 24 hours notice. This approach helps us manage our schedule fairly and maintain access to appointments for all patients.
The fee is £90 per hour, based on the length of your missed appointment. For example, a two-hour appointment would incur a £180 fee. We calculate the charge according to the time reserved for your treatment, rather than the treatment completed.
We ask patients to keep their scheduled appointments wherever possible and notify us promptly of any changes. If you need to rearrange your visit, please contact the practice by telephone so our team can assist you.
We may also request a deposit for longer appointments. Our team will explain any deposit requirements when arranging your treatment. Deposits help protect the practice against the costs associated with reserving extended periods of clinical time.
Thank you for helping us run our practice efficiently and making appointments available to patients who need them. If you have questions about our policy or potential charges, please speak to our reception team before your appointment.
